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- Soursaint25@gmail.com
- Greater Noida West, Uttar Pradesh,201301
Returns & Exchange Policy
As a small, independent label, we currently do not offer returns or refunds on any successful orders.
In case of an oversell error via website,If your payment goes through but the product runs out of stock, a full refund will be initiated in 2-4 business days.
In case of a size or fit issue, we offer exchanges under the following conditions:
- Exchange requests must be made within 5 days of the order date.
- Items must be unworn, unwashed, and in original condition.
- Only size exchanges or product swaps of equal or more value are permitted, subject to availability.
- Customers are responsible for the shipping costs associated with sending the item back to us.
- Once we inspect and approve the original item, we'll process your exchange.
Please note:
- We do not accept exchanges after 5 days from the order date.
International orders are not applicable for returns,refunds or exchanges.
- Handmade or one-of-one items are final sale and not eligible for exchange due to their unique nature.
- To initiate an exchange, please email us at Soursaint25@gmail.com with your order number and reason for exchange.